Consent, STOP and quiet hours
Record what a lead agreed to, read the texting status on their page, and know the two things that stop a text going out: STOP, and the hours between 9pm and 9am.
On the Team plan. Unlocks when your paid plan starts.
Before you start
- You are on the Team plan and your paid plan has started.
- You have read what AI texting does and what it will not do. AI texting: what it does and what it will not
A phone showing Lead Manager. A lead is added by hand, texting consent is ticked and the witnessed wording recorded, the lead’s page shows the Text conversation card reading Can text, the consent confirmation is opened before the first AI text and cancelled, and the card then shows Unsubscribed after the lead replies STOP.
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2026-09-11First Name *
Jordan
Last Name
Mitchell
Email *
jordan.mitchell@email.com
Phone Number *
(416) 555‑0148
City
Toronto
Province
ON
SMS Consent (optional)
Consent text witnessed *
I agree to receive SMS messages from the dealership.
Lead Info:
- Name
- Jordan Mitchell
- jordan.mitchell@email.com
- Phone
- (416) 555‑0148
- City
- Toronto
- Province
- ON
- Source
- Website lead
- Created
- 2026-09-16
No replies yet.
Wants to test drive the RAV4 this Wednesday after work.
Updated Sep 16 11:08 AM
Toyota RAV4 · SUV
Mentioned: AWD, heated seats
AI is working on
Book a test drive
Step 1 of 3 · Next: Confirm the appointment
Notes:
No notes added yet.
Add a Note
Confirm consent
On file: I agree to receive SMS messages from the dealership.
Captured: Sep 16, 2026
The AI will not text anyone until two things are true: the lead’s consent is on file, and you have confirmed it. This is where both live.
Steps
Open Add Lead Manually
On your leads list, tap the blue add button, then Add Lead Manually.
Record what the lead agreed to
Go down to SMS Consent (optional) and tick Lead gave consent to receive SMS. A Consent text witnessed box appears: write what they actually agreed to, in their words.
Read the lead’s texting status
Open the lead. The Text conversation card says where you stand: Can text, No consent on file, or Unsubscribed.
Confirm the consent before the first text
Tap the three dots, then AI Outreach (SMS). The app shows you what is on file and when it was captured, and asks you to tick a box confirming it. Nothing is sent until you do.
Know what stops a text
A lead who replies STOP is marked Unsubscribed and no more texts go out. Nothing goes out between 9pm and 9am in the lead’s own time either.
Good to know
Related guides
- AI texting: what it does and what it will not
AI texting answers a lead for you and works through the steps you wrote — inside limits it will not cross. Read these before you turn it on.
- Send the first AI text and steer the conversation
Start an AI text conversation with a lead who agreed to be texted, read what came back, and move the AI on when you know something it does not.
- Paste a lead from an email
Copy the email or message a lead came in on, paste it into Lead Manager, and it fills in the name, phone, email and vehicle for you.
Still stuck? Email info@leadmanager.ca. We aim to reply within one business day.
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