Get help
What to do when a guide does not answer it, and what to tell us so the first reply is a useful one.
Email info@leadmanager.ca. A person reads it, and we aim to reply within one business day.
What to put in the email
- The email address you sign in with, so we can find your account.
- The screen you were on, and what you tapped.
- What you expected, and what happened instead.
- Whether you were on your phone or a computer — a few things behave differently on each.
- If something looked wrong on screen, a screenshot.
Worth trying first
- If a word in the app is unfamiliar, Settings has a Glossary with the dealership and finance terms in it.
- If a feature says it unlocks when your paid plan starts, that is the trial holding it back, not a fault.
- If you have run out of something, Usage & Limits shows what you have used this month and when it resets.
Related guides
- Check what you have used
One screen shows what your plan includes, how much of it you have used this period and when it resets.
- Glossary
The words that turn up in the app and on the lot, explained in one line each — from a lead and a category to LTV and negative equity.
- Pro and Team compared
Pro is one salesperson with a phone. Team is a whole store, with shared inventory, the deal worksheet and AI texting. Here is the line between them.
Still stuck? Email info@leadmanager.ca. We aim to reply within one business day.
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